Resolving "live" Unknown Participant's issues

7. Technical difficulties: "I can't connect!" "I can't see the screen!" "I can't hear you!"

Outlines quick, decisive actions when connection failures affect you or multiple participants. Emphasizes having backup tools, pre-written emails, and alternate links ready before sessions. Stresses audience tech-prep through early log-ins, clear guides, and pre-session instructions. (3:51)

Summary of this lesson in PDF here.

8. Technical difficulties: "What do I click to draw a line?"

Addresses lack of familiarity with web conferencing tools among participants. Recommends using early session time for light practice with essential features and encouraging webcam use. Advocates pre-session research to plan tech instructions and avoid surprises. (2:49)

 Summary of this lesson in PDF here.

9. Too advanced "Could you repeat that please?", "I'm lost."

Explains how to spot subtle clues when your audience is lost or content is too advanced. Suggests slowing down, summarizing in simple terms, and using relevant breakout discussions. Encourages regular “pace checks” and tailoring content to audience knowledge levels. (4:05)

 Summary of this lesson in PDF here.

10. Dealing with disengaged, passive, or overly introverted participants, "I am shy!"

Frames disengagement as common in online settings and fixable through design and pacing. Introduces the “10-minute rule” to keep activities short, varied, and participatory. Highlights the need for deep audience understanding via personas, JTBD (Job-to-Be-Done), and interviews. (3:59)

 Summary of this lesson in PDF here.