Troubleshooting 18 Tough Online Situations 

COURSE OUTLINE

1. Intro: Troubleshooting tough online situations: Sound judgment, common sense, and quick fixes
2. Lessons learned hosting online sessions since 2009
3. Why such a struggle?
4. What goes wrong in online sessions?
5. On holding steady when things go wrong
6. Discovering the root cause of trouble in your online session (and fix it)

Resolving "live" Unknown Participant's issues
7. Technical difficulties: "I can't connect!" "I can't see the screen!" "I can't hear you!"
8. Technical difficulties: "What do I click to draw a line?"
9. Too advanced "Could you repeat that please?", "I'm lost."
10. Dealing with disengaged, passive, or overly introverted participants, "I am shy!"

Resolving "live" Lack of Activities/Bad Activities issues
11. Passive delivery (Death-by-Power Point)
12. Low participation. Dealing with too few comments: "Nothing else?"
13. Not-so-great session opening “What do I say after Welcome?”
14. Weak session’s closing: “Ok, that’s it. Goodbye!”

Resolving "live" Poor Planning issues
15. Too much participation. Managing instructor overwhelm: "I can't do this!"
16. Formal atmosphere "It's my distinct pleasure to introduce you…"
17. Session too short: "Sorry, we don't have time for that!"
18. Technical mismatches. "I will do what I do in my face-to-face session online."

Resolving "live" Difficult Dynamics
19. Low participation. Dealing with silence: "….."
20. Unproductive discussion, “I feel we got nowhere…”
21. One participant dominates the online discussion (breakout or plenary)
22. Side-tracking: "Let’s talk about this unrelated thing…"
23. The heated exchange "You're wrong! I am right!"
24.The unexpected scenarios (too many people, children, pets, invaders, sobs, or too much information)

Conclusion
25. Final advice: four mindsets to avoid significant issues (before they show up in your session)